Privacy Policy
We believe in clear, honest communication about how we handle your personal information. This policy explains our data practices in straightforward terms.
Last Updated: March 15, 2025 | Effective Date: March 15, 2025
Who We Are
RippleStreamOn operates as a specialized IT service provider focused on bug tracking and reporting solutions. We're based in Taiwan and serve businesses that need reliable, efficient ways to identify and manage software issues.
Our company is registered at No. 11-1號, Yingcai Rd, Shalu District, Taichung City, Taiwan 433. We operate under Taiwan's Personal Data Protection Act and maintain compliance with international privacy standards.
Our Commitment
We handle your personal information with the same care we'd want for our own. No selling data to third parties, no hidden tracking, and no surprises in how we use what you share with us.
Information We Collect
We collect information in three main ways: what you give us directly, what we observe from your use of our services, and what we receive from technical systems.
Contact Information
Name, email address, phone number, company details, and business address when you reach out or sign up for our services.
Service Usage Data
How you interact with our bug tracking tools, including reports generated, time spent in different sections, and feature preferences.
Technical Information
IP address, browser type, device information, and basic analytics to keep our services running smoothly and securely.
Communication Records
Support conversations, feedback submissions, and any correspondence related to our services for quality improvement.
We don't collect sensitive personal data like financial information, health records, or government identification numbers unless specifically required for business verification in Taiwan.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with our services. We're not in the business of collecting information we don't need.
- Providing and maintaining our bug tracking and reporting services
- Communicating about your account, service updates, and support issues
- Improving our software based on how people actually use it
- Ensuring system security and preventing technical problems
- Meeting legal obligations under Taiwan and international regulations
- Analyzing service performance to identify areas for enhancement
What We Don't Do
We don't use your information for advertising, marketing to third parties, or any purpose unrelated to providing you with excellent bug tracking services. Your business data stays focused on your business needs.
Data Sharing and Disclosure
We share your information only when necessary for service delivery or required by law. Here's exactly when and why that happens:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Cloud Service Providers | Data hosting and backup | Encrypted service data only |
| Payment Processors | Transaction processing | Billing information as needed |
| Support Tools | Customer service | Communication history |
| Legal Authorities | Compliance requirements | Information as legally required |
We never sell, rent, or trade your personal information to other companies. Any third-party service we work with must meet our security standards and is bound by confidentiality agreements.
Your Rights and Choices
You have significant control over your personal information. Taiwan's Personal Data Protection Act and international privacy standards give you these rights:
Access and Review
Request a copy of all personal information we have about you, including how long we've had it and how it's been used.
Correction and Updates
Update incorrect information or add missing details to ensure your records are accurate and current.
Deletion Requests
Ask us to delete your personal information, subject to legal retention requirements and active service obligations.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if you choose.
To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days and walk you through the process step by step.
Data Security Measures
We protect your information using multiple layers of security that address both digital and physical access points. Our approach combines industry-standard practices with additional safeguards specific to bug tracking data.
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for all administrative accounts
- Regular security audits and penetration testing
- Employee background checks and security training programs
- Isolated server environments with restricted access controls
- Automated backup systems with geographic redundancy
- Incident response procedures for potential security events
Breach Notification
If a security incident affects your personal information, we'll notify you within 72 hours via email and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We keep your information only as long as needed for service delivery, legal compliance, or legitimate business purposes. Different types of data have different retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Duration of service | Service delivery |
| Support Communications | 3 years | Service improvement |
| Financial Records | 7 years | Tax and regulatory compliance |
| Security Logs | 1 year | System protection |
| Marketing Preferences | Until withdrawal | Communication management |
When data reaches its retention limit, we securely delete it using industry-standard methods that make recovery impossible. You can request early deletion of most data types, though some may need to be retained for legal reasons.
International Data Transfers
Our primary servers are located in Taiwan, but some data may be processed in other countries where our service providers operate. When this happens, we ensure adequate protection through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent protection standards
- Certification programs that demonstrate privacy compliance
- Regular audits of international data handling practices
We maintain a current list of countries where your data might be processed and can provide this information upon request. All international transfers include the same security protections as domestic data handling.
Changes to This Policy
We review and update this privacy policy annually, or when significant changes occur in our data practices. We'll notify you of important changes through email and by posting the updated policy on our website.
Minor updates for clarity or regulatory changes may be made without advance notice, but we'll always update the "Last Modified" date at the top of this page. Major changes that affect how we use your information will include a 30-day notice period.
Policy Archive
We maintain previous versions of this policy for two years. If you need to review an earlier version or understand what changed between updates, contact our support team.
Questions About Your Privacy
We're here to help with any questions, concerns, or requests related to your personal information and privacy rights.